Techradar has been speaking to Steve Alder at O2 and he says that if you are 12 months into your contract and spend more than £35 a month you will be eligible for early upgrade. He suggests customers, if they haven't already, ring customer services. I'm still waiting for a reply to my earlier email but I will certainly be ringing tomorrow to get a handle on this mess.
Speaking to Steve Alder, General Manager of Devices for O2 UK, he pointed out that it simply wasn't viable to let O2's iPhone customers upgrade early:
"Having subsidised much (or all - depending on tariff) of the price of a customer's iPhone 3G, we simply cannot justify invalidating that contract and subsidise a second device for the same customer.
"Much as we understand the desire of many customers to have the latest version, this would be a loss making deal for O2 and would be a distinct set of business terms for iPhone customers that don't apply to our other customers."
"Contract and upgrade terms for iPhone are exactly the same as contract and upgrade terms for any other O2 device."
Alder also pointed to an early upgrade deal O2 also currently supports for all customers, although it's unlikely to satisfy most grumpy iPhone customers given that they won't be anywhere near six months left on their iPhone 3G contract, and even fewer still be spending the amount necessary (rumoured to be £75 plus per month) to qualify for the six month early upgrade break.
"All iPhone customers who spend more than £35 per month are eligible for earlier upgrade under our Priority List programme, the only early upgrade programme of its kind in our industry. Early upgrade is for 1-6 months depending on spend levels.We urge customers to call customer service to discuss their options."
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