I sent a letter to O2 this morning (via their website) regarding the unfair treatment of existing iPhone customers who are being forced to buy out of current contract in order to buy the new iPhone 3GS:
I am not out of contract on my iPhone until 10 January 2010 and understand that O2 has barred existing customers from getting the new iPhone 3GS until the contract renewal date.
I am extremely annoyed by this.
I am on the £45 tariff and barely use half of my call allowance every month, if that. Bearing this in mind I must be pretty close to having paid for the cost of my handset already and therefore think it is only fair that I should be allowed to purchase the new phone.
I am quite happy to go onto the longer 24-month contract and to remain on the £45 tariff. Of course a contract is a contract and given the upfront subsidy provided by O2 I appreciate the company needs to recoup its costs, but I believe you have already done this in my case.
I hope O2 is flexible enough to accomodate my request or I shall be downgrading my tariff forthwith.
I agree entirely. Hopefully O2 will have shocking sales from this release - causing the to change things.
ReplyDeletePerhaps is a loud enough voice is heard, the prospect of poor UK sales will force Apple to apply some pressure on O2 to be a bit more realistic!
So you signed an agreement, stating that you would pay O2 £45 per month for 18 months, and now you are 'extremely anoyed' that you have to stick to your agreement?
ReplyDeleteO2 have kept to what they agreed to, by providing you with a subsidised handset and providing you with a service, yet you don't WANT to keep your end of the deal.
Don't make agreements if you can't keep to them! pathetic!